SFR, Inc.

eggsaladsandwich · Posted: Sun Apr 03, 2011 3:52 pm GMT Post subject: Low order charge?

Gotta say i'm a bit upset with you guys when it comes to an extra charge tacked on to my order because its small. I know for a fact you can ship my order for much less than 6.95 and then to tack an extra 2.00 onto that (i presume because the order is just for 3 of new Crusader dice). Will probably cause me to double think ordering new stuff in the future. Confused

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"Another days useless energy spent." Moody Blues

chuckpint · Posted: Sun Apr 03, 2011 10:59 pm GMT Post subject:

An open letter I've posted before:

eggsaladsandwich · Posted: Mon Apr 04, 2011 3:30 am GMT Post subject:

If you are losing money on shipping and such, bump the price up for the dice. I think most of us would have been willing to pay more for the dice, just dont like getting docked for ordering a different amount...makes me feel you dont value my patronage. I have bought alot of Dragon Dice and will continue to buy new product, just may have to wait til it comes thru other channels. Would prefer to buy directly from your site so you get all the money. All I'm saying is I would not have complained if the price of the dice was 5 bucks each , just hate hidden charges...ding, ding, ding. Rolling Eyes

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"Another days useless energy spent." Moody Blues

eggsaladsandwich · Posted: Mon Apr 04, 2011 3:36 am GMT Post subject:

Drachenwurfel · uncommon Stockholder Joined: 25 Feb 2007 Posts: 970

I See SFR not as a real buissnes. They brought us back Dragon Dice, and Nobody gets a single Dollar (or Euro) for his work. They all do a Big work for the community, so i do not see any Problem with the Kind some Things are getting done.

chuckpint · Posted: Mon Apr 04, 2011 5:58 am GMT Post subject:

OK, so instead of paying more for the expensive order (small orders cost us more as a percentage), you want us to over-charge all the people with big orders? That's what would happen if we raised the price on the dice. Now you really have it backwards.

And trust me on this, if we were a "real business", these would not go for $3, but for $9.95. If that's what everyone wants us to do, please let us know.
_________________
You can never have too many dice.
First Place at the first ever Daemon Dice sealed starter tournament.
Battlefest tied for first GenCon 2012
Single Race Champion GenCon 2008-2009, Sealed Box Champion GenCon 2007,2009,
My collection is 21,500 Dragon Dice, 20,000 Daemon Dice, and others (too many to count).

cliffwiggs · Posted: Mon Apr 04, 2011 6:43 am GMT Post subject:

digitalsith · Posted: Mon Apr 04, 2011 9:55 am GMT Post subject:

Shipping prices blow, end of story. I am a big eBayer, and I buy a lot of gaming crap all over the web and honestly this is a pretty common rate. And no don’t raise the prices on dice lol. Just make bigger orders if shipping is a issue.
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eggsaladsandwich · Posted: Mon Apr 04, 2011 12:25 pm GMT Post subject:

MissTiffany · common Joined: 05 Apr 2005 Posts: 361

I just finished filling 18 orders. On the low order thing I agree. But what else can we do we have to pay the credit card fees and when you spend less we still have to pay the same amount.

There are times I get two orders from one person before I ship so I will ship those together and I refund the extra shipping and if one of the orders had a low order fee I do refund it.

Just look at the low order fee as a tip for me! Laughing

Not that I get paid but... it all works out in the wash!

Miss Tiffany

shoesan · uncommon Joined: 22 Nov 2005 Posts: 641 Location: PA

I was bummed that when I put 1 Dragoncrusader in my cart just to see what shipping would cost, it was $6.80 (or something like that). It didn't make sense to me to pay $3 for a die (actually, I was planning on getting two) and then double that to ship it. I was hoping a few other dice that were hinted at were going to be available at the same time (after the April Fool's joke was over) so I could order once and pay only one shipping charge... but no luck. Since the Dragoncrusaders were announced as "limited print run" (and I was not happy when I saw the "Out of Stock" the first time I checked this die), I didn't want to wait for other new dice to be added to the site (since for all I know, there won't be any new dice added to the site before GenCon). All this means that I felt that I had to order now.

What is the point of this post? I wasn't going to pay $6 for two dice and then over $6 to ship them, so I bought my 5 year old daughter (who is mesmorized by my dice) a set of Dragonlords and added a Scalder lotto ticket (a Scalder kicker pack) to the order, just for fun. I will let her open it and see if she gets lucky. Since shipping didnt change, it was a better overall value. I'd rather have it this way than all dice becoming more expensive.

Moral of my story... Buy more dice! Wink

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Shoe

cliffwiggs · Posted: Tue Apr 05, 2011 11:57 am GMT Post subject:

cliffwiggs · Posted: Tue Apr 05, 2011 12:01 pm GMT Post subject:

Phantamos Mang · Posted: Mon Jun 06, 2011 6:03 pm GMT Post subject:

Is it quicker to get a shop to order these from a supplier or to order these directly from you guys? Can the supplier get new cases from you guys quicker than we can?

chuckpint · Posted: Mon Jun 06, 2011 6:23 pm GMT Post subject:

Most likely you will get an order from us far faster than a shop will get an order from a distributor. The loose dice are only available from us, the distributors only carry the packaged stuff.
_________________
You can never have too many dice.
First Place at the first ever Daemon Dice sealed starter tournament.
Battlefest tied for first GenCon 2012
Single Race Champion GenCon 2008-2009, Sealed Box Champion GenCon 2007,2009,
My collection is 21,500 Dragon Dice, 20,000 Daemon Dice, and others (too many to count).

cliffwiggs · Posted: Tue Jun 07, 2011 7:06 am GMT Post subject:

Just be aware that there are times when the shipping department takes vacation. One of those times is coming up this month and it'll happen again during Gencon.

however, I still think we can be faster than a distributor just because we only carry our own volume.
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Multiplayer Champion Gencon11/Battlefest Champion(tied) GenCon10/World Champion GenCon07/National Champion Origins05/Intermediate Champion GenCon02/Novice Champion Origins99